Privacy Policy

Votaniko Botanicals I.K.E., located at Evans 36, 712 01 Heraklion, Greece. For any questions regarding your personal details, reach out to [email protected].

We handle your personal information in accordance with the General Data Protection Regulation (GDPR) alongside the relevant regulations in Greece. If our policy text ever conflicts with statutory law, the legal statute takes precedence.

Whenever you make a purchase, we only request the essentials to prepare and deliver your package: your name, shipping address, email, phone number, and items selected. We do not gather or keep payment card data on our site. While you browse our store, the platform notes basic technical details such as your IP address, browser type, and visited pages through the cookies described below.

• Customer contact and shipping details such as full name, delivery address within Greece, email address, and Greek contact telephone number.
• Transaction history, purchased botanical product records, order amounts in EUR, and selected fulfillment methods.
• Technical telemetry, device identifiers, IP address, and browser session diagnostics collected during storefront visits.
• Customer support inquiries, RMA requests, and electronic correspondence records.

• To prepare your vitamins, organize shipping, and assist with returns.
• To reply to your questions and keep you informed about your shipment.
• To protect the shop from security risks and understand how visitors use our pages.
• To share occasional news and offers if you signed up, with an easy unsubscribe link in every note.

Our website places small data files onto your browser. Essential cookies allow your shopping basket and checkout to function properly and remain active at all times. Analytics cookies help us see overall trends in site visits. Promotional cookies are placed only when you give your consent in our notice banner. You can change your preferences at any moment through the banner or in your browser settings, and you can view the full list in our Cookie Policy.

Our delivery couriers receive your address and contact details to drop off your parcel. Payment processors receive only the details required to manage transactions. Our website hosting and analytics partners handle data strictly under formal agreements. We never sell your personal information to anyone.

The California Consumer Privacy Act does not apply to consumer transactions conducted within Greece. Nevertheless, under strict European Union and Greek data protection standards, Votaniko Botanicals I.K.E. maintains a definitive policy that personal customer information is never sold, leased, or traded to commercial data brokers.

We preserve order records for the duration required by accounting regulations, deleting them once that period ends. Customer account details remain until you decide to close your account. Website analytics records are retained for 14 months.

Pursuant to Regulation (EU) 2016/679 (GDPR) and Greek Data Protection Law 4624/2019, customers residing in Greece hold the legal right to request access to, rectification of, portability of, and erasure of their personal data, as well as the right to restrict or object to processing by submitting a verified request to [email protected].

Votaniko does not collect, process, or store credit or debit card numbers, cardholder details, or bank card security codes. Payment transactions are executed strictly via Cash on Delivery with zero surcharge upon courier receipt, or through manual Direct Bank Transfer to our corporate account following order confirmation.

Drop us an email at [email protected] or give us a call on +30 362 479 049 during Mon-Fri 07:45-15:15, Sat 09:00-13:30, break 13:00-13:30. We get back to every inquiry within one business day.